About the job

Overview

Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our four leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.

Our team is seeking a seasoned Trust & Safety Analyst to join our ranks. In this role, you’ll analyze data to provide insights into Intuit’s account recovery flows, for both consumers and businesses. With the In this role, your primary responsibility will be to analyze data to provide valuable insights into Intuit's account recovery processes for both consumers and businesses. Through meticulous data analysis, you'll uncover patterns, trends, and potential areas for improvement within the account recovery flows.

What you'll bring

4+ years of experience analyzing data in domains such as cybersecurity, digital products, service operations, e-commerce marketplace, customer care, finance, and marketing.4+ years of experience building dashboards using Tableau/Looker or any other visualization tool.Extensive SQL experience, particularly in your current role.The ability to simplify stories with data and be concise in the insights and how they drive outcomes with leadership and stakeholders.Excellent problem-solving skills and end-to-end, systems-oriented quantitative thinking.Outstanding communication skills with both technical and non-technical colleagues.Proactive and inquisitive learner: seeks out and capitalizes on opportunities to enhance the business, rather than reacting to circumstances.Strong organization, time management, and task prioritization skills.The ability to work independently and make decisions with little direction.Familiar with using Github.Bachelor’s Degree in Computer Science, Statistics, Economics, Mathematics, Data Analytics, Finance, Advanced Analytics, a related field or equivalent work experience. Master’s Degree preferred.

How you will lead

Analyze data to provide insights into Intuit’s account recovery flows, for both consumers and businesses.Work with Data Engineers to define requirements for new data sources.Proactively identify and communicate data anomalies to stakeholders to ensure timely action and resolution.Visualize and communicate your findings clearly by building Tableau dashboards.Deliver verbal and written briefings to senior/executive leaders and key stakeholders.Collaborate and influence cross-functional partners (policy teams, product management, data analytics, operations, engineering, algorithms) to identify, assess and resolve related issues in our products.Stay updated on trust & safety trends, emerging fraud threats, and new system/tools to help bolster platform and product risk prevention/detection capabilities

Competencies

Drive Winning Results: Allocate time and resources to what’s most important. Make fast, data-driven decisions. Take extreme ownership of outcomes.Customer Obsession: Understands the product and customer problems deeply to drive the execution and make products better within the scope of their team/capability. Uses metrics backed insights and partners cross-functionally to inform/influence product and tech roadmap.Ownership & Accountability: Accountable to drive the execution and deliver on their team’s roadmap by cultivating the boundaryless collaboration mindset and deep understanding of customer problems.Innovate & Simplify: Navigates ambiguity with minimum or no guidance. Develops a culture of innovation on the team and encourages them to challenge the status quo. Find new ways to make products, tools & processes smarter and better.Engrossed in the Detail: Understands the current state, gaps and target state of the systems they run and solves issues through planning and execution.Speed as a Habit: Makes quick decisions to unblock teams. Align work to target state, balancing tech debt vs rapid releases. Works with partner teams to resolve dependencies and mitigate risks on time. Uses judgment on what to delegate vs drive.